CGSP WORKSHOP

Asia World Hospitality moves to Iloilo; convenes workshop for HRM students   Applying the American Hotel and Lodging Educational Institute (AHLEI) principles of educate, develop and certify, Asia World Hospitality (AWH) held a Certified Guests Service Professional

Asia World Hospitality's first academic (CGSP) Certified Guest Service Professionals hosted by PHINMA - University of Iloilo. Twenty Seven (27) PHINMA - UI HRM students participated in the event.

Asia World Hospitality moves to Iloilo; convenes workshop for HRM students

 

Applying the American Hotel and Lodging Educational Institute (AHLEI) principles of educate, develop and certify, Asia World Hospitality (AWH) held a Certified Guests Service Professional (CGSP) workshop recently at the PHINMA Education-University of Iloilo. It targeted hospitality industry practitioners, educators and learners.

 

The three-day workshop was attended by 27 fourth year students of the University’s HRM College. The workshop had an entry-level approach suitable for HRM students who want to enhance their knowledge and understanding of the field. The participants learned the best practices and principles derived from actual scenarios and experiences enclosed within the AHLEI and AWH programs.

 

The workshop also included the seven Elements of Guest Service Gold—authenticity, intuition, empathy, champion, delight, delivery and initiative—beneficial to and of good use to the attendees’ day-to-day dealings with people.

 

Upcoming events of AWH: Certified Hospitality Educator workshops—January 18 to 21; 23-26 & 28-31, 2017; Certified Hotel Administrator workshop: February 1 to 4, 2017.

 

For more information, visit asaiaworldhospitality.com or call 556-7994.

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